Privacy Policy

Privacy Policy

Last updated: May 2026

At Zenvy ("we", "us", or "our"), accessible at zennyshop.store, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.

1. Information We Collect

When you place an order or create an account, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via Safepay — we do not store card details)
  • Order history and preferences

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to customer service enquiries
  • Improve our products and website experience
  • Send promotional emails (only if you opt in)

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers (such as courier services and payment processors) solely for the purpose of fulfilling your order.

4. Payment Security

All payments are processed through Safepay, a regulated payment service provider authorised by the State Bank of Pakistan. We do not store your payment card details on our servers.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart, and analyse site traffic. You can disable cookies through your browser settings, though this may affect some website functionality.

6. Data Retention

We retain your personal data for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications at any time

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Zenvy
Lahore, Pakistan
Email: store.zenvybeauty@gmail.com