Refund Policy

Last updated: May 2026

At Zenvy, we want you to be completely satisfied with your purchase. Please read our refund and return policy carefully before placing your order.

1. Returns

We accept returns within 7 days of delivery, provided the item is:

• Unused and in its original condition
• In its original packaging with all seals intact
• Accompanied by proof of purchase (order number or receipt)

Due to the nature of skincare and beauty products, we are unable to accept returns on items that have been opened or used, unless the product is defective or damaged.

2. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order at store.zenvybeauty@gmail.com with:

• Your order number
• A clear photo of the damaged or defective item
• A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days
• Refunds are issued to the original payment method
• Shipping charges are non-refundable unless the return is due to our error

4. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product (subject to our return conditions above) and place a new order.

5. Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used skincare/beauty products
• Items purchased on sale or with a discount code (unless defective)
• Gift cards

6. How to Initiate a Return

To start a return, please email us at store.zenvybeauty@gmail.com with your order number and reason for return. Our team will guide you through the process.

7. Contact Us

Zenvy
Lahore, Pakistan
Email: store.zenvybeauty@gmail.com