Terms & Conditions

Last updated: May 2026

Welcome to Zenvy. By accessing or using our website at zennyshop.store and placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. About Us

Zenvy is a skincare and beauty brand based in Lahore, Pakistan. We sell our products through our online store at zennyshop.store.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or guardian.

3. Products

We make every effort to display our products as accurately as possible. However, actual product colours and appearances may vary slightly due to screen settings and photography. All products are subject to availability.

4. Pricing

All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice. Your order will be charged at the price displayed at the time of purchase.

5. Orders

By placing an order, you are making an offer to purchase the selected product(s). We reserve the right to accept or decline any order. Once an order is confirmed, you will receive an email confirmation. Orders cannot be cancelled or modified after they have been dispatched.

6. Payment

We accept payments via Safepay, a regulated payment service provider authorised by the State Bank of Pakistan. By completing a purchase, you confirm that the payment details provided are valid and belong to you.

7. Shipping & Delivery

We currently deliver across Pakistan. Delivery timelines are estimates and may vary depending on your location and courier availability. Zenvy is not responsible for delays caused by third-party courier services. Please refer to our Shipping Policy for more details.

8. Returns & Refunds

Please refer to our Refund Policy for full details on returns, exchanges, and refunds.

9. Intellectual Property

All content on this website, including logos, images, product descriptions, and text, is the property of Zenvy and may not be copied, reproduced, or distributed without our written permission.

10. Limitation of Liability

Zenvy shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the order in question.

11. Governing Law

These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the jurisdiction of the courts of Lahore, Pakistan.

12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes your acceptance of the new terms.

13. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:

Zenvy
Lahore, Pakistan
Email: store.zenvybeauty@gmail.com